Terms of service

Last updated: 15 November 2026

ELVANTO is operated by ELVANTO NEST PTY LTD (ABN 18 704 136 907).

Using our store

These terms apply to purchases through elvantonest.com. Provide accurate contact, payment and delivery information, use the site lawfully and keep account credentials secure.

Products and orders

Read the product information and check measurements, compatibility and installation requirements before ordering. Contact us if a detail is unclear. If we cannot fulfil an order, we will contact you and refund any payment for cancelled items. We will not substitute a different product without your agreement.

Prices and payment

Prices are displayed in Australian dollars. Checkout shows the total payable before you submit your order, including any applicable taxes or charges. Standard delivery within Australia is free. Available payment methods are shown at checkout.

Delivery and returns

Our Shipping Policy and Refund Policy form part of these terms. Estimated delivery is 3-5 business days from order confirmation, including processing and transit.

Installation and care

Check the product and installation requirements before use. Follow the instructions supplied with your product and use suitable fixings for wall-mounted accessories. Plumbing work should be undertaken by an appropriately licensed professional where required.

Consumer guarantees

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law. We do not exclude liability where doing so would be unlawful.

Privacy and website content

Our Privacy Policy explains how personal information is handled. Website content may not be copied or misused except as permitted by law.

Changes and disputes

We may update these terms for future orders. The terms in effect when you place your order apply to that order. Australian law applies without limiting mandatory consumer protections. Please contact us first so we can try to resolve any concern.